Let us introduce our new Vice President Customer Success, Casper Swart
We are happy to announce the hiring of our Vice President Customer Success, Casper Swart
As part of our commitment to give our customers the very best support we have appointed Casper Swart as VP Customer Success. He brings over 20 years of industry expertise and an immense international network of contacts.
Before joining Mobilaris Mining & Civil Engineering Casper has successfully held various roles within Atlas Copco/Epiroc, most recently as Global Key Customer Manager at Epiroc Underground Division. Casper joined Atlas Copco/Epiroc in 1995 as Technical Manager. During the years, Casper held several positions in the company and has worked in different countries such as China, South Africa, USA and Sweden. More recently, he held positions such as Global Product Portfolio Manager, Business Line Manager and Global Product Line Manager for Material Handling.
At Mobilaris, Casper Swart will manage our recently established Customer Success organization. The role includes developing and implementing procedures, organization and routines for a professional and positive customer experience for our customers. The focus will be on the phases following the delivery of our deployment projects targeting on the customer values that our products creates.
“The demand for our solutions is growing fast and the number of customers around the world are increasing quickly, which makes the new customer care function important for of our long-term customer relations and after sales. Our goal is to ensure a positive and professional customer experience throughout the whole customer journey. I’m very happy to hire Casper Swart to build this new organization. He has a unique international experience and is well familiar with the needs from the customers in the industry” says Mikael Nyström, CEO Mobilaris Mining & Civil Engineering.